Record the difference.
Keep the issue type, affected quantity and relevant notes with the delivery line. Add evidence where needed for the issue and your receiving process.
Supplier discrepancies
Follow up with the facts in front of you.
Keep delivery differences, notes and evidence with the relevant record, so the office can follow up a supplier issue without rebuilding the story from messages and memory.
A demonstration first. A scoped subscription proposal before configuration.
Keep the issue with the delivery.
When something arrives short, damaged or different from the expected line, the receiver needs to capture it clearly. The person speaking to the supplier needs that context and a record of what happened next.
Give the office context.
Review the delivery difference and supporting detail when following up with the supplier. A clear record helps the next person understand what needs attention.
Keep resolution notes.
Record how the issue was handled and the outcome confirmed. Your team remains responsible for the supplier conversation and checking any agreed credit or replacement.
Example follow-up · sample data
Two missing cases, one clear question.
A delivery record shows ten cases expected and eight received. The office can ask the supplier to investigate the missing two cases with the count and notes to hand.
A recorded discrepancy is not a recovered credit. Measure supplier credits only when they have actually been confirmed, separately from the number of issues captured.
Record a return made at goods-in.
If the driver takes an item back while receiving is still open, record that resolution against the delivery issue before completion. IntakeBolt keeps the resolution with the discrepancy; this does not provide a general stock-movements workflow for returns made later or elsewhere.
Decide who follows up.
At goods-in
Decide which issues need notes or photographs, which devices the team will use and how outstanding work is handed over.
Explore goods receivingIn the office
Decide who checks open issues, contacts suppliers and records resolutions. Include this in the workflow demonstration and configuration discussion.
Prepare for your demoRead the discrepancy guide for the operating workflow and available resolution detail.
Your next step
See how it fits your shop.
Tell us the part of your working day you want to improve. We will arrange a demo, check your systems and explain the proposed scope and costs.